All Systems Operational
impCentral   ? Operational
Developer Imp Servers   ? Operational
Production Imp Servers   ? Operational
Cellular connectivity   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 15, 2019
Resolved - This incident has been resolved.
Jan 15, 04:26 UTC
Update - We are continuing to monitor for any further issues.

Affected time periods were 01:36-01:47, 01:54-02:02, 02:18-02:22 UTC.
Jan 15, 02:06 UTC
Monitoring - Connectivity was restored at 02:03 UTC, we are monitoring performance.
Jan 15, 02:05 UTC
Identified - Since ~01:35 UTC, cellular connectivity has been unexpectedly impacted by scheduled maintenance to our cell partner's network. This maintenance was supposed to have no service impact.

We are working with them to get an ETA for resolution.
Jan 15, 01:35 UTC
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Completed - The scheduled maintenance has been completed.
Jan 10, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:00 UTC
Scheduled - Logging subsystem updates; expect up to 30s of lost logging data during the update.
Jan 7, 18:48 UTC
Jan 9, 2019
Resolved - This incident has been resolved.
Jan 9, 16:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 16:39 UTC
Update - We're performing the migration now.

Devices will reconnect but services should remain available.
Jan 9, 15:36 UTC
Update - Resolving the problem will require an unscheduled server migration. We expect to start this shortly.
Jan 9, 13:58 UTC
Identified - During yesterday's deploy, port 443 and 993 were broken, preventing devices not using the default port 31314 (i.e. behind a restrictive firewall) from connecting.

We're currently working to resolve this problem.
Jan 9, 13:04 UTC
Resolved - Restarting the servers appears to have resolved the problem. Note that we're still working on resolving the other (port 443, 993 connectivity) problem.

Expect to see an unscheduled migration announcement shortly.
Jan 9, 13:57 UTC
Monitoring - During yesterday's deploy, port numbers 443 and 993 were broken, preventing devices not using the default port 31314 (i.e. behind a restrictive firewall) from connecting.

This morning, we reconfigured network interfaces to fix that, which caused agents to experience a brief network outage. This triggered certain agents to enter a fast-retry loop, which caused resource starvation for other agents.

We have reverted the network configuration change, and have restarted the affected servers, which has temporarily resolved the problem.

We will be partially rolling back yesterday's deploy until we better understand the problem. Expect to see an unscheduled migration announcement later today.
Jan 9, 13:03 UTC
Investigating - Outbound HTTP connections from agents are failing intermittently.
Jan 9, 11:19 UTC
Jan 8, 2019
Completed - The scheduled maintenance has been completed.
Jan 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:00 UTC
Scheduled - Scheduled maintenance for all servers on 8-Jan-2019 from 09:00 UTC - 19:00 UTC. Devices will reconnect but services should remain available during the maintenance window.
Jan 4, 19:42 UTC
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.